Information Technology Solutions For Business


Introducing Cor-Care®, powered by Cornerstone IT — Network Support Solutions designed to fit your firm’s own technology needs, including computer network and server support. Cor-Care is available in Silver, Gold and Platinum.

Managed IT Service, Does it make sense in today’s economy?

Many businesses are feeling the economic effects of a shrinking IT budget. The question to ask is, “Does a Managed Services approach make sense for my company?” We at Cornerstone IT believe the answer is yes. But first, what are Managed Services? Managed Services offer fixed budget options for managing your IT related expenses. Rather than incurring ad-hoc, capital expenses when your computers, servers or networks go awry, managed services allows you to have a fixed line-item operating expense. In turn, this allows you to accurately budget your IT expenditures.

Second, when you pay time and material, the expenses are usually higher in the end analysis. More time is spent trying to isolate the issues rather than proactively resolving them. Managed services, which usually includes some form of network monitoring, allows the IT service provider to address issues before they become major break-fix items for your business. These issues will create down time for your network, lost productivity for your employees, and customers not being serviced effectively. In this economy, customer service is crucial and effective IT solutions are what drive the business forward.

Lastly, companies are looking to extend the life and usefulness of the equipment they already have. Managed Services seeks to maximize the value of the investment already made. The goal is to spend your money on improvements where they will have the greatest effect.

IT service providers are looking to form long-term, strategic partnerships with businesses so that we all weather the current economic storm.


Cor-Care
Standard

Cor-Care
Complete

Cor-Care Email Complete

Cor-Care Office Complete

Plan

All Inclusive Pricing No $135/User Per Month $150/User Per Month $160/User Per Month
Microsoft Exchange Hosted E-Mail Not Included Not Included Included Included
Microsoft Office 365 — Office, SharePoint & SkyDrive Not Included Not Included Not Included Included
Pricing Based on Hours Utilized per Qtr
  • Hours Are Pooled Over a Calendar Qtr
  • Overages Billed at End of Qtr as $150/hr
Yes No No No
Rate for Off Contract Services $150/hr $135/hr $135/hr $135/hr
Standard Response Time
  • Creating a Ticket & Initial Triage
4 Business hrs 2 Business hrs 2 Business hrs 2 Business hrs
Business Critical Response Time
  • Multiple Users are Unable to Work
2 Business hrs 1 Business hr 1 Business hr 1 Business hr
On-Site Visits Limited Included Included Included
Travel Time & Mileage Limited Included Included Included
After Business Hours Support:
  • 1 Hour per Qtr
  • Not Included Included Included Included
  • $200/hr
  • Optional Optional Optional Optional

    Support

    Installation of the Following:
  • PCs for Existing Users Purchased through C-IT**
  • $195 Included Included Included
  • PCs for Existing Users Not Purchased Through C-IT**
  • As Consumed* $250 $250 $250
  • Wireless Access Points Purchased Through C-IT
  • As Consumed* Included Included Included
    Help Desk Services Included Included Included Included
    Microsoft Product Support Included Included Included Included
    Line Business Support
    • Accounting, Business Apps., etc.
    • Requires Active Support Agreement with the LoB Vendor(s)
    $150/hr Best Effort then $135/hr Best Effort then $135/hr Best Effort then $135/hr
    Online Support Portal Included Included Included Included
    Server, Desktop, Laptop & Thin Client Support Included Included Included Included
    Mobile Device Support Included Included Included Included
    Network Equipment & Firewall Support Included Included Included Included
    VoIP Based Phone System Support Not Included Limited Limited Limited
    Unlimited Support Not Included Included Included Included
    Backup Support Optional Included Included Included

    Monitoring & Maintenance

    Workstations Based Images for Setup Optional Included Included Included
    Managed Network Services Included Included Included Included
    24/7 Monitoring of all Network Devices
    • Act on Events Requiring Attention
    Included Included Included Included
    Software Updates for Microsoft & Supported Vendors
    • Includes Adobe, Java, Flash & Major Vendors
    • Weekly Update Interval, Reboots May Be Required
    Included Included Included Included
    Rebuild of Server As Consumed* Included Included Included
    Monthly Reports of Network Health & Ticket History Included Included Included Included
    Quarterly Business Review Now Included Included Included Included

    Managed Security

    AntiVirus & AntiMalware License for Each Cover User, Includes Deployment & Updating Optional Included Included Included
    Email Filtering for Spam & AntiVirus Optional Included Included Included
    Server Imaging — Local Optional Included Included Included
    Server Imaging — Off-Site Optional Included Included Included
    *Time Consumed Under Cor-Care Hours **Standard Setup Related to Microsoft Office Products and an AntiVirus / AntiMalware Product
    Download Cor-Care Product Sheet > Microsoft Partner